Delivery Terms - Wood-Fired Hot tubs


Welcome to The Wood-fired Hot Tub Store, where your relaxation is our priority. Selecting the perfect hot tub is just the beginning; we understand that the delivery process plays a vital role in your satisfaction. Our delivery terms are designed with you in mind, ensuring transparency and ease every step of the way. Here’s what you need to know:

Delivery Timeline

Standard Orders: Our standard delivery time frame is 2-3 weeks from the date of purchase.

Custom Orders: For those seeking a customized hot tub, the delivery may take 3-5 weeks to ensure every detail is crafted to perfection.

Delivery Costs and Locations

Included in the Price: We offer free kerbside delivery to most areas within the UK. The price of your hot tub covers this cost.

Exceptions: Some remote locations may require additional charges. Please contact our support team to confirm delivery availability and costs to your specific area.

Unloading & Positioning

Unloading Requirements: Your hot tub will arrive upside down on a pallet, and you’ll need at least three strong individuals to unload it from the delivery van.

Locating & Setup: It’s the client’s responsibility to locate the hot tub in its final position. Setting up only involves attaching the chimney parts to an evenly positioned hot tub. Detailed setup instructions will be included.

Special Circumstances: If there are obstacles like walls, you can order crane services to lift the hot tub into place. These services are separate and need to be arranged by the client.

Assembly Assistance

Professional Help: For an additional £300, we offer professional assembly assistance. Let our experts take care of the setup so you can start enjoying your hot tub sooner.

Additional Considerations

Delivery Scheduling: We’ll coordinate a delivery time that suits you. Please ensure that someone is available to receive the delivery.

Cancellation and Rescheduling: Any changes to the delivery date or cancellations must be made within a specific time frame. Please consult our cancellation policy for details.

Liabilities: We’re not liable for any damage that may occur if the unloading or setup guidelines are not followed correctly.


H.Q.T Store strives to offer a seamless delivery experience for your hot tub. From order to setup, we provide clear guidance and support to ensure your satisfaction. Should you have any questions or require further assistance, our dedicated customer service team is just a call or email away. We can’t wait for you to enjoy your new hot tub!

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